There's nothing more frustrating for an employee than a 'dead' PC and nobody around to offer sound advice or solve the mystery, it's also time-wasting. Sometimes, your IT department will be so busy, this situation will occur. Or maybe you don't have an IT resource – how many business hours are you losing due to machine down-time?
NEFU offer a complete remote management service, especially welcomed by smaller companies with little or no in-house resource. We'd like to invite you to pass the headache of IT management and support to us. Currently, we are resolving 80% of remote diagnosis queries within 20-30 minutes, and we continually strive to improve!
By taking advantage of broadband we can proactively monitor your servers and workstations. This allows us to detect problems and fix them remotely with no client intervention. All calls are logged and you'll always hear a soothing, friendly voice – which for a frustrated caller, can be vital!
In the event that we are unable to solve a problem remotely, we will arrange for an engineer to visit at a time that suits you.
Holiday and sickness cover: NEFU can help you 'fill the gaps' and plan ahead, to ensure continuity, save money and provide peace of mind for employees.